Lowongan Account Management Lead GrabFood - Jakarta-PT Solusi Transportasi Indonesia

    Account Management Lead GrabFood - Jakarta-PT Solusi Transportasi Indonesia

    Jakarta Raya | Ditayangkan: 08-October-2019 | Tutup pada 07-November-2019

    Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

    Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.

    Get to know our Team:
    Dynamic team who provide you the environment to grow and better career with GrabFood Sales team in Jakarta

    Get to know the Role:
    Your job as a Account Manager Lead will have two central focuses. The first will be to support our local sales team in making favorite local merchants available for delivery. The second will be to grow and train the team to ensure that sales goals are exceeded. ‚Äč

    The day-to-day activities:
    • Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications while at the same time, sending daily & weekly reports
    • Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners. While at the same time, encourage promotions from partners to be on the GrabFood app
    • Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
    • Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
    • Ensuring accurate application content (correct pricing, photos & full menus, correct operating hours) and helps improve content both displayed and not in the Grab application regarding GrabFood partners
    • Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
    • Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
     
    The must haves:
    • Minimum of 3+ years (for account manager role) , or 4-5 years (for account manager lead role) of sales business development, account management or operations
    • Experienced in handling and dealing with partners (account management experience)
    • Experience in handling teams
    • An exceptional track record of driving revenue through partnerships
    • Multi-tasking and able to work under pressure and constantly changing environment
    • Proficient in English is a plus
    • Passion for the on-demand delivery space, and food delivery in particular
    • Comfortable to work using laptop, internet and microsoft office
    • Great in attention to detail, communication, presentation and negotiation skills
     

    Grab is a social startup that aims to significantly improve the lives of both taxi drivers and passengers across Southeast Asia (Malaysia, Philippines, Thailand, Singapore, Vietnam and Indonesia) through its innovative mobile taxi booking app. We are on a mission to increase the incomes and quality of life of taxi drivers, as well as provide safety, speed and certainty for passengers. Launched in 2012, Grab has since expanded into 6 countries and 17 cities. To date, Grab has raised more than US$ 340 million in venture funding from Softbank Capital, GGV Capital, and Vertex Ventures among other leading investors.

    ALAMAT : PT Solusi Transportasi Indonesia
    Jakarta, Indonesia

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