Lowongan Team Leader Customer Service-Ninja Xpress

    Team Leader Customer Service-Ninja Xpress

    Yogyakarta | Ditayangkan: 24-October-2019 | Tutup pada 23-November-2019

    About Ninja Van
    Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series B rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
    At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

    Job Description
    • Create shifting schedule based on forecase FTE needs,
    • Floor monitoring (follow up case, escalation complaint, etc)
    • Activity reporting - KPI achievement, absentee, etc,
    • Feedback & coaching
    • Candidate must possess at least Diploma, Bachelor's Degree in Marketing, Mass Communications or equivalent.
    • Required language(s): Bahasa Indonesia
    • At least 1 Year(s) of working experience in the related field is required for this position.
    • Required Skill(s): Communication, Customer Service, Leadership, Team Management, Reporting
    • Preferably Supervisor/Coordinator specialized in Customer Service or equivalent.

    We are on the lookout for world-class talent to fill our world-class engineering team. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small team, you will have a very direct impact on the success of the company.

    ALAMAT : Ninja Xpress
    Jl. Kenari Jl. Demangan Baru No. 4, Demangan Baru, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281


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